Privacy Policy

Numera (Numeraus or we) respects the privacy of its users of the website, any Numera Team Care website or application (Website) and of our products including Devices, Software and any Services (collectively, Numera Services). The following privacy policy and notice (Privacy Policy) is designed to inform you, as a user of the Website or Numera Services, about the types of information that we may gather about or collect from you in connection with your use of the Website or Numera Services. It is also intended to explain the conditions under which Numera uses and discloses that information, and your rights in relation to that information.

Numera believes in protecting your privacy. When we collect personally identifiable information from you, we comply with all applicable laws and regulations. We’ll regularly review how we’re meeting these privacy promises.

By using the Website or Numera Services, you consent to the use and disclosure of your personally identifiable information (PII) and protected health information (PHI) as described in any associated agreement and or this Privacy Policy.

Tracking functionality notice and opt in:

The Libris device utilizes both Global Positioning System (GPS) and network Location Based Services (LBS) in order to find the user’s current location. By activating the Libris product, the User agrees to allow Numera and its affiliated care providers such as monitoring centers and your authorized Dealer to use this information to provide the Libris emergency response services and related Numera Services.

Your consent will be valid for the duration of your relationship with Libris unless you revoke it. You may revoke your consent by contacting your dealer. If you do not consent or you revoke consent we may notbe unable to provide you with assistance during an alert event.

  1. Information Collected and How We Use It

We collect information from you, including PII and PHI (collectively, your information), for the purposes of providing our products and services, whether purchased by you or requested through the Website or Numera Services.

You are under no obligation to provide Numera with your information, but this may prevent you from using all or certain parts of the Website or Numera Services.

We do not sell or trade your information.

The following are the specific types of information we collect in connection with the Website or Numera Services:

(a) In order to use the Website or Numera Services, we have to create an account for you.

To make this account, we need your first and last name, and an email address. We’ll ask you to enter a User Name and Password that is unique to you, and may ask you to record your Date of Birth, Country, Culture (the language you are going to use for the application) and the Time Zone you are in.

In setting up this account we won’t ask you for health information – like what conditions you are managing, your health history or medications. If you purchase any products or services from us directly, where you may have to pay by credit card or PayPal, we will only ask you for information specific to that use. When we collect financial and address information for such purchases, we use that information to complete the transaction to ship you the devices or provide the services you have purchased.

In some cases, we may automatically create an account for you by receiving information from your response team or healthcare provider (HCP). We only ask for the data required to create the account.

(b) Some of our Numera Services are intended to receive, store and transmit your information to your authorized users including response teams and HCPs (collectively, Authorized Users). This information varies by product, but may include your: age, gender, height, smoker or nonsmoker, hours of exercise per week, pulse, blood pressure, (ir)regular heartbeat, the total number of aerobic steps and other steps taken, aerobic walking time, calories burned, fat burned, blood glucose levels, whether the blood glucose measurement was taken before or after a meal, body fat percentage, body weight, skeletal muscle percentage, visceral fat level, BMI, resting metabolism, the time and date of measurement and the targets you set related to this data.

(c) We may track details of your usage of the Website or Numera Services and the resources you access, including details about your browser language settings and IP address on your internet accessible devices such as computer(s) and/or smartphone(s) (Devices), if available. This information will not be stored in connection with the personal user data you provided.

(d) As stated above, the Libris device utilizes both GPS and network Location Based Services (LBS)  in order to find your current location and provide that data to your Authorized Users.

(e) A cookie is a small file that identifies a unique user upon login and stores personal preferences and user data throughout their visit to the Website. Numera applications use cookies to maintain your user id and profile during a session. The cookie expires when you end your Numera session or you explicitly choose to keep the cookie alive longer using our “Remember me” functionality.

You may set your browser to reject cookies if you do not wish to have cookies placed on your computer, with the understanding that doing so prevents some parts of the application from functioning properly. Website users who refuse cookies assume all responsibility for any resulting loss of functionality.

We may also use the information collected about you:

(a) To enable you and your Authorized Users to use the Website or Numera Services, including uploading, storing and tracking device data and manually entered data which may contain your information.

(b) To enable you and your Authorized Users to set targets related to the data above.

(c) To improve the content of the Website or Numera Services to provide and improve functionality in order to better meet your needs.

(d) To make sure that content and any services in the Website or Numera Services is presented in the most effective manner for you and for your Devices. Your browser language settings and IP address will only temporarily be stored for security and log in purposes and to present the Website or Numera Services in the language of your browser, if available.

(e) To carry out our obligations arising from related agreements that you or your Authorized Users have accepted.

(f) To notify you about changes to the Website or Numera Services.

(g) To construct de-identified (in accordance with applicable laws and regulations, such as HIPAA) data sets which we may use in whatever manner we see fit. Aggregated de-identified data may be exported to any country in or outside the European Union, USA or elsewhere.

(h) To provide you and your Authorized Users with support or troubleshooting assistance. If we have to provide support to answer a question or troubleshoot an issue, we’ll ask you or your Authorized Users permission to access your information.

  1. Information Sharing

We share your information with certain third parties that help us provide Numera Services. These third parties are contractually prohibited from using the information for any other purposes or re-transferring it except as necessary to provide Numera Services and they are bound to strict obligations to protect the confidentiality of such information. We do not sell or trade your data. Your information may also be disclosed to your sponsoring organization, if you have one, and is generally viewable by only a small number of people at Numera who have a need to see the information to provide direct support to you.

We will allow you to opt out of any disclosures to a third party or use for any purpose other than for which it was originally collected. Numera may share non-personal, non-identifiable, summary, and/or aggregate data with its partners and other third parties.

Numera may also disclose your information when required to do so by law, or in response to a subpoena or court order, or when Numera believes in its sole discretion that disclosure is reasonably necessary to protect the property or rights of Numera, third parties or the public at large.

Notwithstanding the foregoing or anything else herein, in the event of a sale or other transfer of all or substantially all of Numera’s assets or capital stock, your data will be transferred and the acquirer will be bound by the promises we have made to you.

  1. Our Commitments

We commit to:

(a) Not use or disclose your information other than as permitted or required by any associated agreement and this Privacy Policy, or as required by law; and

(b) Use appropriate safeguards to prevent use or disclosure of your information other than as provided for by any associated agreement and this Privacy Policy; and

(c) Report to you any use or disclosure of your information not provided for by any associated agreement and this Privacy Policy of which we become aware, including any related security incident of which we become aware; and

(d) Ensure that any subcontractors that create, receive, maintain, or transmit your information on our behalf agree to the same restrictions, conditions, and requirements that apply to us with respect to such information; and

(e) Provide your available information, that we have access to, to you upon request; and

(f) Make our internal practices, books, and records available to regulatory bodies for purposes of determining compliance with applicable laws and regulations.

  1. Contact Us

We’ll provide ways for you to access your information, as required by law, so you can correct inaccuracies.

To access your information, ask questions about our privacy practices, or issue a complaint:

You can reach us:

  • by mail at 5919 Sea Otter Place, Carlsbad, CA 92010, USA
  • by telephone at +1 (800) 421-1587
  1. Security

We’ll take appropriate physical, technical, and organizational measures to protect your information from loss, misuse, unauthorized access or disclosure, alteration, and destruction.

Many of our Numera Services are hosted applications. Numera hosts its software with nationally recognized leaders in cloud computing infrastructure, chosen because of their track record of offering trusted service. These vendors have obtained many certifications and third party attestations including SAS70 Type II, PCI DSS Level, ISO 27001, and ISO 27001, among others.

When we share information with you or a sponsoring organization, it is done via a highly secure connection. When we share data, we have specifically identified the requesting organization and verify that they received the data.

Our systems also include robust auditing, backup and data restoration capabilities.

  1. Data Integrity

We’ll collect only as much of your information as we need for specific, identified purposes, and we won’t use it for other purposes without obtaining your consent. We’ll take reasonable steps to ensure that data is accurate, complete, current, and reliable for the intended use.

  1. Safe Harbor

Numera complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. Numera has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Numera’s certification, please visit

  1. Resources and Links

Third party external web site links may be accessible through the Website and Numera Services. These are provided for convenience and for informational purposes only. They do not constitute an endorsement. Numera is not responsible for the privacy practices or the content of such websites. To ensure the protection of your privacy, always review the privacy policy of any website you visit.

  1. Children

The Website is not intended for children under 18 years of age. Numera does not knowingly collect PII or PHI from children under 18.

  1. Business Transfers

As noted above, Numera may share your personally identifiable information with other business entities in connection with the sale, assignment, merger or transfer of all or a portion of Numera’s business to such business entity. We’ll require any such business entity to honor the terms of this Privacy Policy.

  1. Contacting the Webmaster

If you have any questions about this Privacy Policy, the practices of this Website, or your dealings with this Website, you can contact:


Nortek Security & Control, LLC.

5919 Sea Otter Place

Carlsbad, CA 91010 USA

(800) 421-1587 or (760) 438-7000

  1. Changes to this Privacy Policy

This Privacy Policy may be revised from time to time as we add new features and services, as laws change, and as industry or our privacy and security best practices evolve. We display a “Last Modified” date at the end of this Privacy Policy. If we make any change to this Privacy Policy regarding use or disclosure of your information, we’ll notify you either by providing prominent advance notice on this Website or by notifying you directly. We encourage you to review this Privacy Policy periodically to stay informed about how we are helping to protect your information that we collect. Small changes or changes that do not significantly affect individual privacy interests may be made at any time and without prior notice. Your continued use of the Website or Numera Services constitutes your agreement to this Privacy Policy, and any updates.

This Policy is effective as of and was last updated on June 28, 2019.